Send Custom Order

Custom Orders for customized requirements & price

A buyer may have interest in a Seller but the Service offered by the seller do not perfectly suit buyer’s requirement. In this case, buyer can send a custom order to that seller with custom requirements, custom price and time. This custom order also benefits sellers as a new income source besides basic-price orders.

A brief diagram of Custom Order

How the flow goes in Custom Orders?

1. Buyer sends a Custom Order

• To send a Custom Order, buyer will go to a Service detail page, and choose “Send a custom order”.

• Fill in the form with requirements for the order, attach files (optional), offer Price and Time. Then Send.

• A successfully sent Custom Order will appear in the message box between buyer and seller.

2. Seller receives the Custom Order

• Seller receives a notification in Message box. (And Email notification)

• Seller has 2 options: Decline & then the Custom Order disappears. Or Send the offer to buyer. Once the seller has sent the offer to buyer, both buyer and seller cannot adjust any details of the order. Thus, it is best that seller chats with buyer to reach the final agreement in all terms before sending the offer to buyer.

3. Seller’s decision

      3.1 Decline the order

• Seller fills in the Decline form.

• Buyer will notice the message of declined order. (And Email notification)

      3.2 Agree & send offer

• Seller chats with buyer about the Custom Order.

• Seller fills in the offer with final details.

4. Buyer receives offer

• Buyer receives the offer from seller. (And Email notification)

• Buyer has 2 options: Reject & the Custom Order disappears. Or Accept & Checkout as for normal orders.

5. Buyer’s decision

      5.1 Reject the offer

• Buyer states the reasons for rejecting the offer.

• Seller will see the message of rejected order. (And Email notification)

      5.2 Accept & checkout

• Buyer accept the final offer and process to checkout. The custom order is active and seller can start to work on it.