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If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up. Having an 4rabet app account is free and enables you to shop easily without having to enter your details each time. If you need to use an alternative email address, we’d ask you to create a new account.

  • Whether you want to play the top UK slot games on the market today or settle in with the classics, you’ll find hundreds of games ready and waiting.
  • The actual delivery charge will be calculated during the checkout process.
  • It may be that the delivery driver has delivered the parcel to a safe place or neighbour.
  • If the product was part purchased using a credit or debit card the amount paid will be refunded to the card used to pay for the product.
  • These products will mention this on the product description, so we would recommend you check this before contacting to avoid disappointment.

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You will then be required to enter your password during the payment process when you shop with us. Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Please note that terms and conditions apply to all of our promotions and sales.

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Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. You should be able to check the reason why it’s been returned by using the tracking link you got in the dispatch email. Please note, this is an estimated delivery date only. Please also note, our Customer Service team will also not be able to see/check your order in the first couple of hours due to the same delay.

The email address has now been added to your Contacts list Hover over our email address in the “From” section to open up a small dropdown. The email address has now been added to your contacts list. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK

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At which point, any funds owed that are remaining will be refunded onto the other payment methods used. We try and process all returns as quickly as possible for you to get your refund. The policy is signposted in stores and on your purchase receipt. At which point, any funds owed that are remaining will be refunded onto the other payment methods you used when placing that order. If your order was paid part or in full by a gift card or eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

How we will refund your Online purchase.We will refund you the price you paid for the products and/or digital content (including any applicable outward delivery costs) by the method you used for payment. Items purchased in store must be returned to a store.Items purchased online must be posted back to us by using our returns portal.For specialist items, please contact Customer Service before returning your item. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any GAME store within 28 days of purchase. In case of returns, it’s important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.