Written by Hazem in Uncategorized
Oct 31 st, 2021
Our mession is to create a strong and trusting relationship with users is the key factor in our development. As a result, we make a continuous effort to help the user grasp our products clearly.We believe that a strong and clear payment system is one important factor to success. Thus, in this tutorial, we would like to give you a general picture of how the flow of payment works such as how the money goes, when users can request their withdrawal, and how the Accounting team monetize by charging commission fee on each transaction made in the marketplace.
To make it easier for you to understand, we will use a specific example to demonstrate the flow:
Brandon orders a hipster logo and 3 different unique logos in the extra package from Perce ($20). Brandon checks out through PayPal and this $20 is held by the Accounting Team. After successful payment, Brandon will be redirected to the order detail page.
Order status is ACTIVE.
Brandon orders a hipster logo and 3 different unique logos in the extra package
Brandon checks out via PayPal gateway
Invoice is automatically created once you checkout
The order status is “ACTIVE” in the order detail page after successful payment
*Note: Besides PayPal, buyer can check out via 2Checkout, Stripe, pay in Cash, or use his own available balance (Credit).
The Accounting |Team will keep $20 payment from buyer when the order is in progress. After the job is finished, Accounting Team will keep a portion as commission fee and send the rest to Perce.
Commission fee settings in back-end:
The commission fee charged per project belongs to the admin (it’s one of the ways for SOFTAHS to monetize from Service marketplace website). SOFTAHS set the commission rate as percentage or a flat fee applied to all projects.
In this example, commission is set at 10%. So, SOFTAHS will take $2 (10% of total $20) and seller takes $18.
Seller clicks on “Start” button to start working the order
Time countdown begins to count down when seller presses “Start” button
Brandon chooses “Accept” if he is satisfied with this Service
Brandon can also rate and review for Perce
The Service is “FINISHED” after Brandon chooses “Accept” option
At this step, $18 in “Working” amount is moved to “Available” one in Perce’s revenue report.
The money in Available column is the amount totally belonging to the seller and he has the right to withdraw it.
Also, both the seller and buyer can visit the Service detail page to view changelogs of that Service :
For some reasons, Brandon or Perce is not satisfied with this Service, he can press “Dispute” button whether before or after the order is delivered.
This order status will be switched to DISPUTING.
In this case, Editing Team of softahs plays the roles as a judge to make the final decision. Thus, it has the right to access all information related to the order, including Changelog, Messages in the direct chat box, and Attached Files (if any) to decide to either make the refund for Brandon ($18) or send money to Perce ($18).
Once a Service is activated, SOFTAHS always keeps the commission.
After the dispute is solved, the order status is switched to RESOLVED and this order is completed.
The order status is switched to “DISPUTING” when Brandon presses to “Dispute”
Please note that when buyer orders a Service, money is directly transferred to SOFTAHS. And when seller starts working on the Service, this money will be converted to credit (virtual) in the system. As you can see below, there are two columns in the seller’s revenue, including “Working”, “Available”, and “Pending”. The “Working” column displays money of all Services you are working. After the Service is finished, credits from “Working” column is moved to “Available” one and seller has to make a withdrawal request to get cash.
Remember that he/she can only withdraw money in Available column and withdrawn amount must meet the minimum amount required by SOFTAHS . After accepting this request, admin manually transfers money to the user via bank account or seller’s PayPal account.
Currently, SOFTAHS supports money withdrawal in one way: (Via PayPal )
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